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FAQ

Questions about vending machines? We have answers!
Find the answers to your questions about eVending’s vending equipment, services, solutions, and more to help you make the most informed decision for your company when it comes to your vending needs.

About

  • eVending offers a variety of vending machines, including combination, cold drink, snack and candy, hot drink/coffee, retail (non-food/drink) machines, and remanufactured/used vending machines.

  • Yes! We offer affordable, remanufactured vending machines that have been fully refurbished and have undergone extensive testing to ensure you receive a quality vending machine. Our remanufactured inventory changes daily, so please contact eVending.com to see what is in stock.

  • Yes, eVending offers fully factory refurbished used vending machines. They are inspected and remanufactured to look and operate like new, and they have a one-year factory parts warranty. They are a cost-effective option recommended for those looking to lower initial investment costs.

  • All high-quality vending machines from eVending are manufactured in the United States. Our 375,000-square-foot manufacturing facility is located in Clive, Iowa, and manufactures a variety of snack, drink, and combo machines. 

  • Yes, eVending offers options for custom branding on their machines, which is a great way to attract customers, strengthen brand presence, and help drive sales in various locations. 

  • Yes, eVending machines are a great fit for schools, offices, hospitals, gyms, and many other locations. Their compact design, customizable options, and cashless payment features make them ideal for all types of locations, including educational and professional environments.

  • eVending stands out with our made-in-USA quality, in-house financing, lifetime support, and over 90 years of vending industry experience. We combine reliability, innovation, and customer service to deliver unmatched value.

Credit Card Readers 

  • No, there is no cost for us to install a credit card reader to your machine when it is being created. However, there are other fees associated with maintaining a credit card reader.

  • eVending.com offers a credit card reader through our affiliate, Greenlite. Greenlite is a mobile vending payment and credit card reader that offers cost-saving telemetry and data management tools.

General

  • Yes, vending machines can be profitable, especially when managed effectively. However, profitability depends on factors like location, machine type, product selection, and operational efficiency. You can easily calculate your profit margin by using eVending’s profit calculator. This vending machine profit calculator can also configure the number of sales per day it would take to achieve your desired profit. 

  • The popularity of products varies depending on the location, demographic factors, and consumer preferences in the area where the vending machine is placed. Additionally, trends in consumer preferences and dietary habits can influence the types of products that perform well in vending machines over time.

  • Having a location is essential. Consider starting with locations like barbershops, gyms, shopping centers, and salons and asking friends and family for recommendations. eVending has a variety of vending machines that are ideal for many different locations.

  • Yes, you can operate a vending machine business as a side venture. It offers flexibility suitable for entrepreneurs looking for additional income streams. 

  • You can contact eVending by calling 1-866-958-4501 or by filling out the contact form on our website. Our knowledgeable sales and support team is ready to assist you with any questions or needs.

Purchasing Equipment

  • Yes! eVending provides flexible finance options that work for your budget. With up to 60-month terms and specialized programs to increase sales, we are dedicated to bringing affordable financing alternatives. Take a few minutes to fill out our safe and secure finance application today.

  • When you purchase vending equipment from eVending, you receive a lifetime of free technical support from our affiliate, Vendnet. Additionally, you can easily access free manuals, warranty registration, video support, and parts ordering from the Vendnet website. 

  • Yes! eVending and its marketing department will work closely with you to create the custom graphic you want for your machine, whether based on your machine’s location or your business.

  • According to the National Automatic Merchandising Association, annual product sales per vending machine are $4,416. However, each vending machine is different. Estimate your potential profit from product sales at your location by checking out our Profit Calculator.

  • Yes! 100% financing is available on vending equipment purchases with approved credit. Our financing specialists will work with you to create the best program for your budget.

  • While eVending cannot reach out to locations for you, we can give you some tips on how to find locations. We recommend asking your friends or family members, especially if they are business owners, if they have a need for vending equipment or if they are unhappy with their current vending services. Word-of-mouth promotion can take you a long way when finding a vending location.

  • We are committed to providing you with top-quality vending equipment merchandise. To ensure you have the best experience, we offer a 2-Year Factory Direct Parts Warranty on all of our new vending machines, which covers manufacturing defects under normal use.

  • The cost varies depending on the type and features of the machine. For your convenience, at eVending, we display the prices of all our machines.

  • Yes, eVending offers flexible financing options. We have a variety of plans, ranging from six months to 48 months, and there are no monthly payments for the first 90 days. We have a hassle-free and secure online financing application. Applying takes just a few minutes, and you can be confident that your information is protected. 

  • Absolutely! eVending machines can be customized with your branding, product selections, and payment options. Our team can help you design a custom graphic or wrap that reflects and is meaningful to your business and location.

  • Starting a vending business is easy with eVending. Simply contact our team to discuss your goals, choose the right machine, explore financing options, and get set up with delivery and support. We’re here to help
    you every step of the way.

Upkeep

  • Routine cleaning is all you really need. You can find helpful manuals and a library full of DIY how-to videos for instructions and guides on maintenance, cleaning, and more at Vendnet

  • Restocking procedures are straightforward; frequency depends on sales volume and product expiration dates. Regular monitoring is advised to determine restocking needs. Restocking procedures are straightforward and can be found in the machine's manual. You can also find helpful manuals and a library full of DIY how-to videos for instructions and guides at Vendnet.

  • eVending is committed to supporting you long after your purchase. We provide you with a lifetime of free technical phone support through our affiliate, Vendnet. Additionally, you can easily access free manuals, training video support, and parts ordering from the Vendnet website. Our dedicated customer service team is here to ensure your machines run smoothly.

  • Yes! All new eVending vending machines come with a 2-year limited parts warranty. Our used vending machines come with a 1-year limited parts warranty. 

eVendingAI Smart Cooler FAQs

Technology & Features

  • An AI smart cooler is a modern unattended retail solution that lets customers select products and complete purchases automatically without scanning. Spectra™ AI Smart Coolers useTrue AI™ computer visionto recognize items and process secure cashless payments, creating a seamlessgrab‑and‑goexperience.

  • Smart cooler vending machines simplify checkout through AI automation: 

    • Authenticate with a card or mobile wallet. 
    • Open the cooler door. 
    • Select products 
    • Close the door 

    The system identifies items in real time and automatically completes payment, eliminating manual checkout.

  • Yes. Spectra™ AI Smart Coolers accept Apple Pay, Google Pay, contactless cards, and other cashless payment vending options. Benefits includePCI‑compliantsecurity, automatic transaction completion, and frictionless checkout without apps.

  • True AI™ product recognition delivers 99%+ accuracy using advanced computer vision. Iteliminatesbarcodes, RFID tags, and manual item selection, ensuring faster checkout and reduced shrinkage.

  • Smart coolers modernize unattended retail by offering: 

    • Faster checkout experiences 
    • Greater product variety 
    • Real‑time inventory visibility 
    • Lower operational overhead 
    • Remote management capabilities 
  • The key difference between a smart cooler and a traditional vending machine lies in the shopping experience. 

    • Smart coolers let customers unlock the cooler, browse freely, and take multiple items before closing the door. Checkout happens automatically through AI‑powered product recognition and cashless payment. 
    • Traditional vending machines require item selection via buttons or a keypad, dispensing one product at a time and offering limited merchandising options. 
  • Spectra™ AI Smart Coolers can merchandise packaged snacks, candy, cold beverages, fresh meals, and refrigerated food items, making them ideal for unattended retail and micro-market environments.

  • Yes. Smart coolers rely on connectivity for payment processing, AI recognition, remote monitoring, and reporting. Spectra™ AI Smart Coolers includebuilt‑incellular connectivityand alsosupportWi‑Fiand Ethernet.

  • Yes. They feature: 

    • NAMA‑compliant smart locks 
    • PCI‑compliant payment systems 
    • Remote monitoring 
    • Theft alerts (select models) 
    • GPS tracking on Spectra Elevate 
  • Smart coolers are ideal for apartments, offices, hotels, fitnesscenters, hospitals, universities, manufacturing facilities, and travel hubs.

Buying & Ownership

  • The Spectra™ lineup,Launch, Core, Pro, and Elevate, offers scalable solutions for businesses ranging fromfirst‑timeoperators to enterprise deployments.

  • Evaluate: 

    • AI recognition accuracy 
    • Product capacity 
    • Ease of operation 
    • Connectivity options 
    • Warranty coverage 
    • Security features 
    • Support services 
  • Spectra™ AI Smart Coolers are available through eVending.com and authorized sales channels.

  • Focus on: 

    • Product recognition accuracy 
    • Installation experience 
    • Customer satisfaction 
    • Support responsiveness 
    • Reliability 
    • ROI potential 
  • Smart cooler businesses can generate strong returns by reducinglabor, increasing impulse purchases, improving efficiency, and supporting higher‑margin fresh food sales.

  • Several companies offer AI‑powered coolers, but Spectra™ stands out with True AI™, multiple product tiers, remote management tools, and scalable deployment options.

  • Yes. Spectra™integrateswith cloud‑based VMS software to track inventory, monitor sales, review machine activity, and optimize restocking schedules.

Spectra™ Smart Cooler Product

    • Launch – Affordable entry‑level AI smart cooler 
    • Core – Adds refrigerated food support and digital advertising. 
    • Pro – Premium customer engagement features 
    • Elevate – Enterprise‑grade with GPS tracking and theft protection 
    • Small offices: Launch 
    • Growing programs: Core 
    • High‑volume sites: Pro 
    • Enterprise deployments: Elevate 
  • Spectra™combinesTrue AI™ computer vision,real‑time shopping cart technology, flexible merchandising, cloud‑based monitoring, industry‑leading warranties, and lifetime U.S. support.

  • Yes. Videos demonstrate the grab‑and‑go experience, showcase AI technology, educate users, and support marketing initiatives.

  • They improve convenience, reduce checkout friction, support cashless transactions, and create a modern self‑service retail experience.

  • Spectra™deliversscalable AI‑powered unattended retail solutions, from entry‑level Launch to enterprise‑ready Elevate. Every model combines True AI™, secure cashless payments, cloud‑based management, and long‑term support to help operators grow confidently.